100% Customer Satisfaction Guarantee: Our goal is to help you eliminate pain from your life, which is why we offer a 30-day, 100% Customer Satisfaction guarantee. If at any point over a 30-day period of any first time purchase, you decide our products are not right for you, then get in touch as our guarantee protects you.
Our guarantee ensures a refund – no questions asked – on a single unit purchase of any first-time purchase. In the case of bulk first purchases, a refund on additional bulk stock will only be given once the unopened items have been received and approved for restocking.
To process a refund, here’s exactly what you need to do:
- Please email firstname.lastname@example.org advising you wish for a refund and please provide feedback on the product on why is was unsatisfactory to help us improve our products.
- Once received, one of our friendly support team will be in touch to confirm your return and provide you with an address to send any bulk purchased ‘unopened’ items.
- If your request is for a single eligible product, then your refund will be processed, and an email notification sent.
- If your request is for a bulk eligible purchase, then you will need to return all ‘unopened’ items to the address supplied, along with a print out of your original order confirmation or a note with your name, email address and purchase order number, for identification purposes.
- If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
- Once we receive the items, please allow 48 hrs for our staff to process the return and issue the refund.
- All refunds are processed via the same payment method used to make the purchase.
- Depending on the original payment method, refunds can take up to 5 business days to appear on your statement.
- Only unopened items from bulk orders that are approved for restocking will be eligible for a refund, so please make sure they are suitably protected in transit.
- We must receive your refund request within 30 days of the original purchase date.
- The returned items must be received within 14 days from the date of return approval.
- All refunds are processed, excluding any shipping costs.
- Marked sale items are not eligible for the money-back guarantee.
- 100% Customer Satisfaction Guarantee will only be valid on the first purchase of any item. Repeat orders will not be refundable under the CSG policy.
These guidelines were created to keep you satisfied and to provide you with greater protection than you will likely find in a shopfront setting. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning Migraine Escape Products without complying with our policy will, unfortunately, deem your transaction non-refundable.
Returns: Outside of our 100% Customer Satisfaction Guarantee, products can be returned or exchanged within 30 days of delivery only in the following circumstances:
- Damaged in transit
- Incorrectly shipped
- Faulty product
To process a refund, please submit your request via email@example.com. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.